I can hear it run when i pour water into the drain.
Rheem hybrid water heater condensate drain clogged.
Switch it into traditional mode meaning it uses only the elements to heat the water.
The unit is a rheem prestige heat pump water heater.
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The unit is a rheem prestige heat pump hybrid water heater.
Replaced all condensate lines still complains.
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Try to clean out the condensate line and call rheem tech support.
The setup looks fine except the water sensor should be in the heater pan there should be a drain on the heater pan and you need a 6 once air gap between the ground and your popoff valve line.
The state hybrid manual says to put water heater in standby mode then turn off power remove access panel on fan side by loosening screws wipe dirt and debris to clean pan inspect line for clogs and kinks do not reduce drain tube into smaller line put cover back and restore power then system performs diagnostic prior to operation.
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Hybrid water heater complains condensate lines are blocked.
When i originally hired a plumber to install the heater he used pvc pipe for both the primary and secondary condensate line outs connected together further downstream with a tee.